By Nadine Morton
Updated September 6 2022 - 2:37pm, first published 10:00am
FacebookTwitterWhatsappEmail
Jetstar chief pilot Jeremy Schmidt apologising to customers who were inconvenienced by flight delays and cancellations. Video supplied
Jetstar staff have been accused of "laughing and joking" while thousands of passengers were left stranded due to cancelled flights.
The budget carrier has been slammed for its string of last-minute flight cancellations and delays which, it has been reported, impacted up to 4000 passengers.
Since September 1, eight return flights between Melbourne/Sydney and Denpasar have been cancelled; while other flights have been delayed up to 24 hours.
The airline issued an apology, but declined to say how many people were impacted, and instead insisted that just 200 passengers remained stranded.
Adam Saunders slammed the airline for its "poor customer service" after his flight from Sydney to Bali on September 2 was cancelled.
"Jetstar's staff have been laughing and joking about the situation," he said in a Tweet.
"One member of Jetstar staff said, and I quote, 'what do you expect from a budget airline?'."
Mr Saunders and his fiance were transiting through Sydney on their way to Bali and the cancellation forced them to stay the night.
One member of Jetstar staff said, and I quote, 'what do you expect from a budget airline?'.- Jetstar passenger Adam Saunders
"They gave us an allowance of $150 per night, that doesn't go too far in Sydney," he said.
While they were able to fly out the following day Mr Saunder said the 36 hour delay to our flight "ate into our much needed holiday time".
"Jetstar were not able to refund or reimburse us in anyway for the time and money that was lost," he said.
Janine McDermott's flight from Bali on Monday was cancelled, and on Twitter she accused the airline of leaving her stranded.
Yes received your text guiding me to book another flight, nothing available before next Friday (overnight in Melb). The next direct flight is next Sat.- Jetstar passenger Janine McDermott
"Yes received your text guiding me to book another flight, nothing available before next Friday (overnight in Melb). The next direct flight is next Sat," she wrote.
A cancelled Jetstar flight from Bali to Melbourne on September 3 left Rahul Mehta stranded.
"Jetstar Airways u [sic] have been pathetic," he said on Twitter. "No options for us to fly back home for four days in any part of Australia."
Also See
Aussies spend hundreds to fly home from Bali on Jetstar, then wait hours
No comments:
Post a Comment